Terms of Service

Please read these terms and conditions carefully before using our resume writing services.

Last Updated: January 2025

Effective Date: January 2025

1. Agreement to Terms

By accessing and using the services provided by Australoffshore ("we," "us," or "our"), you ("client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Australoffshore.

If you do not agree to these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Services Description

Australoffshore provides professional resume writing services specifically tailored for offshore oil rig positions and related industries. Our services include:

  • Professional resume writing and formatting
  • Cover letter writing services
  • Resume review and feedback
  • Career consultation and guidance
  • Industry-specific content development

All services are provided digitally and delivered via email unless otherwise specified.

3. Payment Terms

3.1 Payment Required: Payment is required in full before work commences on your project unless otherwise agreed upon in writing.

3.2 Pricing: All prices are quoted in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice, but any changes will not affect orders already confirmed and paid for.

3.3 Payment Methods: We accept major credit cards, PayPal, and bank transfers. All payments are processed securely through third-party payment processors.

3.4 Refunds: Refunds are handled according to our Refund Policy outlined in Section 8 of these Terms.

4. Delivery and Turnaround

4.1 Standard Delivery: Our standard turnaround time is 24 hours from receipt of payment and all required information.

4.2 Rush Orders: Expedited services may be available for an additional fee, subject to our current workload and availability.

4.3 Delivery Method: All completed work will be delivered via email to the address provided during the order process.

4.4 Delays: While we strive to meet all delivery deadlines, we are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to incomplete information provided by the client.

5. Client Responsibilities

5.1 Accurate Information: You agree to provide accurate, complete, and truthful information about your work history, education, skills, and achievements.

5.2 Timely Communication: You agree to respond promptly to any requests for additional information or clarification needed to complete your project.

5.3 Review and Approval: You are responsible for reviewing the completed work and requesting any necessary revisions within the specified timeframe.

5.4 Proper Use: You agree to use our services and the resulting documents in a lawful and ethical manner.

6. Revisions and Satisfaction

6.1 Revision Period: We offer unlimited revisions within 30 days of initial delivery to ensure your satisfaction with the final product.

6.2 Scope of Revisions: Revisions include modifications to content, formatting, and structure based on the original project scope. Significant changes to the project scope may incur additional charges.

6.3 Revision Requests: All revision requests must be submitted in writing via email with specific details about the desired changes.

6.4 Final Approval: Once you approve the final version or the 30-day revision period expires, the project is considered complete.

7. Intellectual Property

7.1 Ownership: Upon full payment, you own the completed resume, cover letter, or other documents created specifically for you.

7.2 Templates and Formats: While you own the content, we retain ownership of any proprietary templates, formats, or methodologies used in creating your documents.

7.3 Portfolio Use: We reserve the right to use anonymized examples of our work for marketing and portfolio purposes, with all personal identifying information removed.

7.4 Third-Party Content: Any third-party content, trademarks, or copyrighted material remains the property of their respective owners.

8. Refund Policy

8.1 Satisfaction Guarantee: We are committed to your satisfaction. If you are not satisfied with our work, please contact us within 7 days of delivery.

8.2 Refund Conditions: Refunds may be issued in the following circumstances:

  • We fail to deliver your project within the agreed timeframe without valid reason
  • The delivered work significantly deviates from the agreed specifications
  • We are unable to complete your project due to circumstances within our control

8.3 No Refund Conditions: Refunds will not be issued if:

  • You change your mind about the service after work has commenced
  • You provide incomplete or inaccurate information
  • You fail to respond to requests for information within a reasonable timeframe
  • The work meets the agreed specifications but does not result in job offers

9. Confidentiality and Privacy

9.1 Confidentiality: We maintain strict confidentiality regarding all personal and professional information you provide to us.

9.2 Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

9.3 Information Sharing: We do not sell, trade, or share your personal information with third parties except as necessary to provide our services or as required by law.

9.4 Data Retention: We retain your information only as long as necessary to provide services and fulfill legal obligations.

10. Disclaimers and Limitations

10.1 No Employment Guarantee: While we create professional, high-quality resumes, we cannot guarantee that using our services will result in job interviews or employment offers.

10.2 Industry Knowledge: Our recommendations are based on general industry knowledge and best practices. Specific employer requirements may vary.

10.3 Service Availability: We reserve the right to refuse service or terminate our relationship with any client at our discretion.

10.4 Limitation of Liability: Our liability is limited to the amount paid for our services. We are not liable for any indirect, incidental, or consequential damages.

11. Termination

11.1 Client Termination: You may terminate our services at any time by providing written notice. Refunds for terminated projects will be handled according to our Refund Policy.

11.2 Our Termination Rights: We reserve the right to terminate our services if you breach these Terms, provide false information, or engage in abusive behavior toward our staff.

11.3 Effect of Termination: Upon termination, all rights and obligations under these Terms will cease, except for those that by their nature should survive termination.

12. Governing Law and Disputes

12.1 Governing Law: These Terms are governed by the laws of Canada, without regard to conflict of law principles.

12.2 Dispute Resolution: Any disputes arising from these Terms or our services will be resolved through good faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with Canadian arbitration laws.

12.3 Jurisdiction: You agree to submit to the jurisdiction of Canadian courts for any legal proceedings related to these Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]

Phone: 604-409-3058

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM AEST

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.